Hard Rock Hotel Riviera Maya - Hacienda All Inclusive

Carretera Cancun-Chetumal Km 72, Riviera Maya, QR, 77710
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| 4.5Based on 21099 Reviews
COVID-19
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For your protection, this hotel is following certain sanitization standards and procedures.
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Need help booking? 1-800-679-9738

Deluxe Family Room

This large room features 2 connecting room, plus a private balcony and an ensuite hot tub. There is also a flat-screen TV with a video-game console and DVD player, plus a telephone and safety-deposit box. The bathroom features free toiletries, candies and chocolate milk.
  • Hot Tub or Spa

Deluxe Gold King Room

This double room's standout feature is the hot tub. The spacious double room offers air conditioning, a tea and coffee maker, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
  • Balcony
  • Hair Dryer
  • Alarm Clock
  • Coffee Maker
  • In room safe
  • Flat Screen TV
  • Hot Tub or Spa
  • Cable/Satellite TV
  • Internet Access - in room for fee

Deluxe King Room

This double room features a hot tub. The spacious double room features air conditioning, a tea and coffee maker, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.
  • Balcony
  • Hair Dryer
  • Alarm Clock
  • Coffee Maker
  • In room safe
  • Flat Screen TV
  • Hot Tub or Spa
  • Cable/Satellite TV
  • Internet Access - in room for fee

Deluxe Platinum Partial Ocean View

In addition to a partial ocean view, this room features a: - Balcony with hammock - Purified water - Rock Spa® bath amenities
  • Hot Tub or Spa

Deluxe Platinum Sky Terrace King

This large suite features a flat-screen TV with satellite channels, as well as an iPod docking station, a mini-fridge and a private bathroom with a shower and free toiletries. Free Wi-Fi is available throughout.
  • Hot Tub or Spa
  • Internet Access - Free in room

Deluxe Suite

The hot tub is the standout feature of this suite. The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. Boasting a terrace with garden views, this suite also features air conditioning and a flat-screen TV with satellite channels. The unit has 1 bed.
  • Balcony
  • Hair Dryer
  • Alarm Clock
  • Coffee Maker
  • In room safe
  • Flat Screen TV
  • Hot Tub or Spa
  • Cable/Satellite TV
  • Internet Access - in room for fee

Diamond Deluxe King Room

This room features a hot tub and pool views. Guests will also find a free bottle of wine and beach bag, as well as a flat-screen TV, coffee machine, iPod docking station and DVD player. The private bathroom features free toiletries. Free Wi-Fi is available throughout.
  • Hot Tub or Spa
  • Internet Access - Free in room

Double Room

The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
  • Balcony
  • Hair Dryer
  • Alarm Clock
  • Coffee Maker
  • In room safe
  • Flat Screen TV
  • Hot Tub or Spa
  • Cable/Satellite TV
  • Internet Access - in room for fee

Double Room

This double room's standout feature is the hot tub. The unit has 3 beds.
  • Hot Tub or Spa

Gold Deluxe Double Room

This room features a hot tub and garden views. Guests will also find a flat-screen TV, coffee machine, iPod docking station and DVD player. The private bathroom features free toiletries. Free Wi-Fi is available throughout.
  • Hot Tub or Spa
  • Internet Access - Free in room

Gold Deluxe Double Room - Pure

This deluxe Hypo-Allergenic room is designed to provide great comfort, especially in allergic guests. In addition to our usual cleaning protocol, our Pure rooms undergo an additional seven‐step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state‐of‐the‐art air purification system and treatment of all coverings and surfaces in the guest room.
  • Hot Tub or Spa
  • Internet Access - in room for fee

Gold Deluxe King Room

This double room features a balcony and tile/marble floor.
  • Hot Tub or Spa

Gold Deluxe King Room - PURE

This deluxe Hypo-Allergenic room is designed to provide great comfort, especially in allergic guests. In addition to our usual cleaning protocol, our Pure rooms undergo an additional seven‐step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state‐of‐the‐art air purification system and treatment of all coverings and surfaces in the guest room.
  • Hot Tub or Spa
  • Internet Access - in room for fee

Heaven - Deluxe Gold King room

The hot tub is a top feature of this double room. The unit has 1 bed.
  • Hot Tub or Spa

Heaven Deluxe Diamond King Room– Adults Only

This double room has a balcony, tile/marble floor and hot tub. Only adults. Reservations with children on this room will not be guaranteed.
  • Balcony
  • Hair Dryer
  • Alarm Clock
  • Coffee Maker
  • In room safe
  • Flat Screen TV
  • Hot Tub or Spa
  • Cable/Satellite TV
  • MP3/iPod docking station
  • Internet Access - in room for fee

Heaven Deluxe Gold King Pure-Adults only

This double room's special feature is the hot tub. The unit offers 1 bed.
  • Hot Tub or Spa
  • Internet Access - in room for fee

Heaven Deluxe Gold with Two Double Beds – Adults Only

This double room features a balcony, air conditioning and bathrobe. Only adults. Reservations with children on this room will not be guaranteed.
  • Balcony
  • Hair Dryer
  • Alarm Clock
  • Coffee Maker
  • In room safe
  • Flat Screen TV
  • Hot Tub or Spa
  • Cable/Satellite TV
  • Internet Access - in room for fee

Heaven Deluxe Platinum Sky Terrace with King Bed – Adults Only

This suite features a balcony, air conditioning and bathrobe. Only adults. Reservations with children on this room will not be guaranteed.
  • Balcony
  • Hair Dryer
  • Alarm Clock
  • Coffee Maker
  • In room safe
  • Flat Screen TV
  • Hot Tub or Spa
  • Cable/Satellite TV
  • MP3/iPod docking station
  • Internet Access - in room for fee

Heaven Rock Royalty Level Deluxe Platinum with King Bed – Adults Only

This suite features a balcony and satellite TV. Only adults. Reservations with children on this room will not be guaranteed.
  • Balcony
  • Hair Dryer
  • Alarm Clock
  • Coffee Maker
  • In room safe
  • Flat Screen TV
  • Hot Tub or Spa
  • Cable/Satellite TV

Heaven Rock Suite Platinum – Adults Only

This double room features a balcony and a bathrobe. Only adults. Reservations with children on this room will not be guaranteed.
  • Balcony
  • Hair Dryer
  • Alarm Clock
  • Kitchenette
  • Coffee Maker
  • In room safe
  • Flat Screen TV
  • Hot Tub or Spa
  • Cable/Satellite TV
  • Internet Access - in room for fee

Heaven RRL Deluxe Platinum King Bed Adults Only

Guests will have a special experience as the double room features a hot tub. The spacious double room provides air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.
  • Balcony
  • Hair Dryer
  • Alarm Clock
  • Coffee Maker
  • In room safe
  • Flat Screen TV
  • Hot Tub or Spa
  • Cable/Satellite TV
  • MP3/iPod docking station
  • Internet Access - in room for fee

Platinum Two-Bedroom Suite with Terrace

This suite features a master bedroom with a king-size bed and a second bedroom with 2 double beds. It has a bathroom with spa bath and special toiletries for children and adults. The suite offers a private balcony and access to the terrace in the third floor with a lounge and hot tub. A children’s menu is available and a mini birthday cake can be requested. Extras include a flat-screen satellite TV, DVD player and Xbox 360.
  • Hot Tub or Spa

Rock Royalty Level - Deluxe Platinum King

The hot tub is the standout feature of this double room. The unit has 1 bed.
  • Hot Tub or Spa

Rock Royalty Level - Deluxe Platinum with Two Double Beds

This double room's standout feature is the hot tub. The unit has 2 beds.
  • Hot Tub or Spa

Rock Suite Platinum

The hot tub is a top feature of this suite. The unit has 4 beds.
  • Hot Tub or Spa

Hotel Details

This large, self-contained complex on the Maya Riviera, offers everything from 5 swimming pools and a water slide to unspoiled beaches and children’s activities. Rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have a double spa bath. Designed in traditional Mexican style, the rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have satellite TV. All bathrooms have bathrobes and rock spa toiletries. The 9 restaurants cover all tastes, from Mexican to pizza, pasta and Argentinian cuisine. There are 9 options from sports bar, a swim-up bar and a health bar serving fruit juices to a variety of lounges. Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers tennis courts, a Yoga Temple and Body Rock Fitness center. Bicycles can be hired, and there is also a diving school. Activities such as snorkeling and kayaking, and there is a kid's club. Rock Spa, the fully equipped wellness center, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'. Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya - ATTRACTIONS: • Attraction 1: 9 slides of different sizes for children and teenagers • Attraction 2: 8 slides of different sizes for children • Attractions 3: 6 high-speed slides for teenagers and adults
  • Balcony
  • Mini-Bar
  • Concierge
  • Gift Shop
  • Car Rental
  • Hair Dryer
  • Lounge/Bar
  • Restaurant
  • ATM Machine
  • Coffee Maker
  • Room Service
  • Tennis Court
  • Fitness Center
  • Hot Tub or Spa
  • Currency Exchange
  • Wheelchair Access
  • 24 hour front desk
  • Video Game Console
  • Babysitting Services
  • Children's Play Area
  • Non-Smoking Facility
  • Swimming Pool - Outdoor

Sanitization Standards and Procedures

  • Contactless check-in and check-out are available
  • Guests are provided with free hand sanitizer
  • Individually-wrapped food options are available
  • Masks are available to guests
  • Social distancing measures are in place
  • Temperature checks are available to guests
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Getaroom.com is not responsible for any inaccuracies in the photos. The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.